Business customers and VAT invoices
- Demo scenario: scale-up with multiple offices and charging hubs
- FAQ about business tariffs and VAT
- How to handle home charging for company cars
- Exporting VAT invoices to accounting tools (demo scenario)
- Reporting energy usage for accounting and audits
- Reverse charge, exemptions and special VAT schemes
Changing your address or bank account
- FAQ about changing your address and bank account
- Demo scenario: from apartment to all-electric home
- Common mistakes when changing your address or bank account
- Changing the bank account on a shared contract
- Security around address and IBAN changes
- Address changes for business Leafy Energy customers
Advances and monthly invoices
- Tips for reducing fluctuations in your monthly bill
- FAQ about deposits and avoiding bill surprises
- Demo scenario: monthly invoice with EV and home battery
- Example: how to read a full Leafy Energy monthly invoice
- How corrections for previous months are handled
- Understanding the 'Costs per usage category' breakdown
Payment methods and terms
- Paying safely: how Leafy Energy protects your data
- FAQ about payment methods and payment terms
- Payment reminders and dunning: how does it work?
- Requesting a payment plan at Leafy Energy
- What happens if a payment fails?
- Paying by credit card: when does it make sense?
Annual settlement and adjustments
- Checklist: how to review your annual statement as a Leafy Energy customer
- Demo script: explaining the annual statement to a customer
- Glossary: all terms on your annual statement explained
- Corrections on your annual statement: when and why?
- Annual statement and solar panels: net metering in Leafy Energy
- How we compare your deposits to your actual yearly usage