Security around address and IBAN changes

Why extra checks for sensitive changes?

Address and IBAN changes are sensitive because they affect payments and identity verification. Leafy Energy therefore uses additional security steps.

Examples of security measures

• Email or SMS code verification before IBAN changes are accepted.
• Confirmation messages sent to both the old and new email address.
• Audit logging of all important account changes.

What does the customer experience?

• A short extra step when changing details.
• Transparent notifications about what has changed.
• Peace of mind that no one can silently change your bank account.

In demo training, this article is ideal to discuss security “by design” while still keeping the customer journey smooth.