Common mistakes when changing your address or bank account

Learning from fictional Leafy Energy customers

In our demo we use common mistakes as examples. They help real-life staff to proactively prevent issues for customers.

Top 5 common mistakes

1. Changing only the billing address, not the supply address.
2. Moving house without providing end and start meter readings.
3. Entering a new IBAN but not cancelling the old direct debit mandate.
4. Updating the address with the municipality but not with Leafy Energy.
5. Forgetting that linked services (such as home batteries or charge cards) also have an address.

How Leafy Energy helps

• The app shows clear warnings when details are incomplete.
• Support agents can use this article to offer very concrete advice.