Learning from fictional Leafy Energy customers
In our demo we use common mistakes as examples. They help real-life staff to proactively prevent issues for customers.
Top 5 common mistakes
- Changing only the billing address, not the supply address.
- Moving house without providing end and start meter readings.
- Entering a new IBAN but not cancelling the old direct debit mandate.
- Updating the address with the municipality but not with Leafy Energy.
- Forgetting that linked services (such as home batteries or charge cards) also have an address.
How Leafy Energy helps
- The app shows clear warnings when details are incomplete.
- Support agents can use this article to offer very concrete advice.
Comments
0 comments
Please sign in to leave a comment.