Requesting a payment plan at Leafy Energy

When a big energy bill arrives at the wrong time

If you receive a disappointing annual statement or a very high monthly bill, a payment plan can help. In the Leafy Energy demo we offer a simple flow to request one.

When can you request a plan?

• For a large outstanding balance on the annual statement.
• After a period with exceptionally high prices.
• During temporary financial difficulties.

How does it work?

1. Open the invoice in the app.
2. Choose “Request payment plan”.
3. Select a suggested schedule (for example 3 or 6 instalments) or propose your own.

In demo training, staff can practise with different storylines, such as a proactive customer asking for help versus someone who ignored multiple reminders.