FAQ: deposits and unexpected bills
This article bundles short answers to common questions about deposits, top-up payments, and refunds.
“Can I change my deposit at any time?”
Yes, within reasonable limits. The app immediately shows the impact on your projected yearly bill.
“Why do I have to pay extra even though I paid every month?”
With dynamic tariffs, a combination of high market prices and higher-than-expected usage can mean your deposit was too low. The app tries to surface this early.
“Can I set a maximum for automatic deposit increases?”
Yes, you can configure a limit. Above that threshold you’ll receive a notification and must explicitly approve.
“Do I receive interest on a positive deposit balance?”
Leafy Energy is a fictional demo company; in real-life contracts this depends on the supplier. In demos we use this example to start a conversation about fairness and transparency.
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