Payment reminders and dunning: how does it work?

From gentle reminder to final warning

Leafy Energy uses a phased process for payment reminders. In the demo you can show how we move from a gentle nudge to a final warning without overwhelming customers.

Reminder stages

1. Upcoming due date: a notification that payment is due soon.
2. First reminder: sent shortly after the due date, including a pay button.
3. Second reminder: clearer wording and the option to request a payment plan.
4. Final notice: explaining possible next steps.

Transparency for customers

The app always shows which stage you are in and what you can best do next. In the demo portal, this screen is great to discuss customer-friendly dunning policies.