When to contact Leafy Energy support and when your installer

Who fixes what in case of charger or battery faults

When something goes wrong with chargers or batteries, several parties may be involved: Leafy Energy, your installer, the OEM and sometimes the grid operator. This article helps you decide who to call.

Situations for Leafy Energy support

• Graphs or schedules do not match what actually happens.
• Your charger or battery is visible in Leafy Energy but behaves strangely in the app.
• You want to understand why a specific profile or scenario is steering devices in a certain way.

Situations for your installer

• Circuit breakers or RCDs trip repeatedly.
• Physical damage, overheating or burning smell around equipment.
• A new device must be installed, extended or rewired.

Demo examples

• The demo contains cases that are clearly "data issues" versus "installation issues".
• These cases help explain where support ends and field service begins.