Shared charge point with neighbours: faults and conflicts

Sharing a charge point sounds great until something breaks

In some streets neighbours share a charge point or small hub. When a fault occurs or when there is a conflict about usage, both the technical and social side matter.

Typical situations

• The charge point has been claimed by another account.
• Load balancing is configured across the entire hub, giving you less power than expected.
• It is unclear who is allowed to call support or request an engineer.

Tips for Leafy Energy users

• Use separate user profiles per household in the app.
• Agree on time slots or rules with your neighbours in advance.
• Write down the agreements in a simple shared document.

Demo case

• The demo includes a fictional neighbourhood hub with several cars and conflicting schedules.
• This is perfect material for workshops on technology, communication and expectation management.