Demo scenario: combined charger and home battery fault

When everything seems to go wrong at once

In real life faults often build up gradually, but for training it can be useful to have a “everything breaks” scenario. Leafy Energy therefore includes a demo case where both the charge point and the home battery show issues.

Scenario outline

• The charge point periodically fails with a communication error.
• The home battery switches to a backup profile after a fictional firmware glitch.
• The app shows a mix of odd graphs and offline messages.

Learning objectives for support

• Learn to prioritise: safety and grid connection first, optimisation later.
• Communicate clearly which party (Leafy Energy, installer, OEM) takes which step.
• Use Leafy Energy insights and graphs to explain the story to customers.

Use in workshops

• Have participants design a step-by-step recovery plan in small groups.
• Compare strategies and show how Leafy Energy can support each approach.