Charge point is offline or not visible in Leafy Energy

My charge point shows as offline in the app

If a charge point appears as offline or unknown in Leafy Energy, communication with the back end or your home automation may be temporarily disrupted.

1. Check the physical connection

• Verify that the lights on the charge point indicate it has power.
• Confirm whether it is connected via Wi-Fi, ethernet or 4G, depending on the model.
• If the manufacturer allows it, power-cycle the charger briefly.

2. Check the integration in Leafy Energy

• In the app go to Settings > Cars and chargers.
• Check if the charge point is still listed as connected.
• Remove and re-add the charger as a test (in the demo this uses a fictional device).

3. Temporary cloud issues

• Some chargers depend on the OEM cloud platform for all communication.
• An outage there can make the charger appear offline in Leafy Energy for a while.

In training you can reproduce this with a demo charger that occasionally flips to offline, helping support staff practice the right questions and explanations.