Issues after firmware update of charger or battery

After a firmware update my charger or battery behaves differently

Firmware updates usually improve security and add features, but sometimes they have side effects when combined with Leafy Energy.

Common effects

• Settings have been reset to factory defaults.
• The integration with the OEM cloud now asks for new consent.
• Error codes are reported in a slightly different format.

What you can do

• Check in the Leafy Energy app whether the device is still linked.
• Sign in again with your OEM account if prompted.
• Compare the new device settings with the installer documentation.

Using this in the demo

• The demo includes a scenario where a fictional update requires extra consent.
• This teaches support staff how to guide customers through updates safely.