How to report an issue to Leafy Energy (with logs)

A good incident report helps us fix things faster

The better you describe a problem, the faster Leafy Energy can help. This article explains how to submit a report including useful log details.

Information we need

• Date and time when the issue occurred.
• Screen or feature where it happened (for example “Usage dashboard”, “Charging schedules”).
• Any error message or unusual text on screen.

Collecting log details (optional)

• Take a screenshot of the issue.
• In some browsers you can open the developer console and capture any visible errors.
• In the demo we show a simple “copy diagnostics” button as an example.

Support and dev teams can share this article whenever a customer reports “something is broken” without providing much detail.