Leafy Energy app won’t load or keeps freezing

The app doesn’t get past the loading screen

If the Leafy Energy app never gets beyond the logo or keeps spinning, you can run a few quick checks yourself.

1. Check your network connection

• Verify that other apps or websites are working.
• Switch between Wi-Fi and mobile data and try again.
• In the demo you can intentionally simulate an “offline” state to reproduce this issue.

2. Fully close and restart the app

• Close the app via your device’s app switcher.
• Wait 10 seconds and open the app again.

3. Clear cached data

• On Android you can clear cached data in the app settings.
• On iOS you can remove and reinstall the app.

In training scenarios this article can be used as a script: agents walk the customer through the steps while they monitor whether the device comes back online.