Demo environment: intentionally broken app and portal scenarios

Why some things are “broken on purpose” in the demo

Leafy Energy is a fictional demo company. In the demo environment we deliberately include a number of error scenarios to train support and sales teams.

Examples of intentional issues

• A dashboard tile that occasionally loads slowly to simulate performance discussions.
• A test account that always returns a login error.
• A chart with a missing day to explain data quality and correction flows.

How to use this in training

• Let participants discover what feels “off”.
• Ask them to use the Leafy Energy help centre articles to diagnose the issue.
• Then discuss which questions they would ask a real customer.

This article is mainly an internal guide for trainers, but can remain public so demo environments can be shared easily.