Password reset and login link not working

My password reset link doesn’t work

Did you click “Forgot password” but the link in the email won’t work? These are the most common reasons.

Link has expired

• Reset links are only valid for a limited time for security reasons.
• Request a new link if the previous one has expired.

Wrong email address

• Check that the email arrives in the inbox you are actually trying to log in with.
• Many business users have multiple addresses (for example firstname@company and login@company).

Link is blocked or rewritten

• Security filters or spam tools may rewrite or block links.
• Try opening the link in a different browser or on another device.

In the Leafy Energy demo there are test accounts with expired links so trainers can reliably show this situation during support workshops.