Login problems with the web portal
If you can’t log in to the Leafy Energy portal, it’s often something small: a typo, an inactive account or an outdated link. This article walks through the most common reasons.
Typical causes
- Wrong email or password: double-check for typos or case sensitivity.
- Account not activated yet: click the activation link in the welcome email.
- Outdated bookmark: use the link from the latest Leafy Energy email.
Browser-specific tips
- Clear cookies and site data for the Leafy Energy domain.
- Try a different browser (such as Chrome, Firefox or Edge).
- Avoid private/incognito mode during the initial activation step.
In the demo you can use a fictional account that deliberately triggers an error, helping support staff practise how to ask the right questions when someone can’t log in.
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