I can’t log in to the Leafy Energy portal

Login problems with the web portal

If you can’t log in to the Leafy Energy portal, it’s often something small: a typo, an inactive account or an outdated link. This article walks through the most common reasons.

Typical causes

• Wrong email or password: double-check for typos or case sensitivity.
• Account not activated yet: click the activation link in the welcome email.
• Outdated bookmark: use the link from the latest Leafy Energy email.

Browser-specific tips

• Clear cookies and site data for the Leafy Energy domain.
• Try a different browser (such as Chrome, Firefox or Edge).
• Avoid private/incognito mode during the initial activation step.

In the demo you can use a fictional account that deliberately triggers an error, helping support staff practise how to ask the right questions when someone can’t log in.