Support contact and response times
How to reach us, our response times, and how we escalate urgent incidents.
- Support for business customers with multiple sites
- How we use support feedback to improve Leafy Energy
- Phone support: when to use it and what to expect
- Status page and incident communication
- Self-service first: when you don’t need to create a ticket
- Support opening hours and availability (demo example)
- What information to include in a support ticket
- Priority matrix: how we classify your request
- Our standard response times explained
- How to contact Leafy Energy support