What information to include in a support ticket

The more relevant details you share, the faster we can help

A well-documented ticket saves time for both you and Leafy Energy. With the right context, support can often propose a concrete next step in the first reply.

Basic details

• Your full name and customer number.
• The email address used for Leafy Energy.
• The location involved (home, work, second home, etc.).

Technical context

• Type of device: charger, vehicle, home battery, smart meter, automation hub.
• Any error messages or codes shown in the app.
• Approximate date and time when things last worked correctly.

Attachments

• Screenshots of the Leafy Energy app or charger interface.
• Optionally a short screen recording (without sensitive information).

In the demo we show examples of “good” and “less helpful” tickets to train support agents in asking the right follow-up questions.