Phone support: when to use it and what to expect

When is calling better than emailing

Phone support is meant for situations where immediate coordination is needed, especially for high-impact faults. This article describes an example policy.

Good reasons to call

• Charge points or batteries suddenly stop working completely.
• You see error codes indicating potential safety risks.
• You are already on-site with a technician and need quick alignment.

What phone support will do

• Quick triage: who you are, what is happening, which site is impacted.
• Check what Leafy Energy data shows for your account or devices.
• Escalate to technical specialists or installers if necessary.

In the demo you can run role-play exercises where a support agent practises phone triage using Leafy Energy dashboards.