Our standard response times explained

What you can expect from Leafy Energy support

Because Leafy Energy is a fictional supplier, we use example response times to illustrate how SLAs work. In a real environment these would be defined in your contract.

Indicative response times in the demo

• Non-urgent questions (general information): within 24 hours on business days.
• Functional issues (app not behaving as expected): within 8 business hours.
• Faults affecting charging or battery usage: first response within 2 hours.

What “first response” means

• A confirmation that your ticket has been received.
• An initial assessment of severity and next steps.
• Not always a full fix yet, but a clear way forward.

In sales and demo situations this table helps explain how Leafy Energy deals with priority and response times.