How to contact Leafy Energy support

All ways to reach Leafy Energy support

Whether you have a question about your invoice, want to adjust a charging profile or report a fault, Leafy Energy support is available through several channels.

Available channels

• Help Center: search articles or use the smart search bar first.
• Contact form: available via the “Contact us” button in many articles.
• Email: the support address listed in your contract or welcome email.
• Phone: for urgent faults involving chargers and batteries (see opening hours).
• In-app: send short questions directly from the Leafy Energy app.

Information that helps us help you

• Your customer number or the email address used for registration.
• The date and time when you noticed the issue.
• A short description of what you expected and what actually happened.
• Any error codes or screenshots from the Leafy Energy app.

In the demo tenant you can simulate these contact options with fictional customers and scenarios for support training.