Support for business customers with multiple sites

Multiple sites mean different support needs

Business customers with multiple sites (offices, stores, charging hubs) often have different questions than households. In the demo, Leafy Energy includes an example of multi-site support.

Typical multi-site questions

• Why does site A experience more faults than site B.
• How do we manage permissions for changing profiles per location.
• How can we report consumption and incidents per site.

Support approach

• One central point of contact for the organisation.
• Clear rules on who can open tickets and escalate priority.
• Reports on response and resolution times per site (demo with fictional data).

This article is perfect for B2B demos to showcase scalable support with Leafy Energy.