Self-service first: when you don’t need to create a ticket

Not every question needs support

Leafy Energy strongly believes in self-service. With the right guidance, many situations can be resolved without contacting support, saving time for everyone.

Typical self-service scenarios

• Adjusting charging profiles (departure time, max price, etc.).
• Toggling notifications on or off.
• Understanding graphs and tariffs using Help Center articles.

When you should still open a ticket

• If you followed the article’s steps and the issue persists.
• If you see error codes that are not documented.
• If you suspect data quality issues or incorrect invoices.

In the demo you can show how the search bar suggests relevant help articles before a customer submits a ticket.