When should you contact support about charging issues?

Should you fix it yourself or call support?

Many charging issues can be solved with a simple reset or parameter change. But sometimes it is safer or more efficient to involve Leafy Energy support or your installer.

Try these steps first

• Follow the relevant checklist articles in this section (session won't start, slow charging, error codes, authentication issues).
• Restart the Leafy Energy app and, where possible, power cycle the charger.
• Check whether the issue also occurs at a different location or with a different car.

Contact support immediately if

• You notice burning smells, melted plastic, or visible damage on cable or charge point.
• Breakers or the main fuse trip repeatedly during normal charging.
• Error codes reappear immediately after each reset.
• You cannot safely use your car because of the issue.

Leafy Energy can generate a fault report with relevant logs and graphs. In demo environments, this is a great way to show how prepared support agents can be before they even pick up the phone.