Safety procedures in case of fault, fire or damage

What to do in case of fault, fire, or damage?

Serious incidents are rare, but having clear safety procedures is essential. Leafy Energy guides you through emergency situations step by step.

In case of a serious fault

• Follow instructions in the app; often the first step is a controlled shutdown.
• Write down any error codes and take a photo of the warning.
• Contact your installer or Leafy Energy support.

If you see damage or smoke

• Keep a safe distance; do not touch the battery or its cables.
• Call emergency services if needed and mention that it is an energy storage system.
• Do not use water to extinguish a battery fire; leave this to professionals.

Documentation and logging

During incidents, Leafy Energy automatically stores detailed logs, which you can send to a specialist with a single click. In demos you can showcase a fictional incident with a prominent “Export incident log” button.