Scenario: having to pay extra – and what to change next year

When the annual statement is disappointing

In this example, a fictional Leafy Energy household has to pay extra at year-end. Nothing went wrong technically; the energy year was simply different than expected.

What happened?

• A heat pump was added halfway through the year.
• Both adults started working from home more often.
• Deposits were not adjusted early enough to reflect the higher usage.

What do we learn from the annual statement?

• Charts clearly show an increase in consumption from the winter months onwards.
• The Leafy Energy app highlights that deposits were structurally too low.

Plan for next year

• The deposit is increased to a more realistic level.
• Smart schedules are enabled for the heat pump and EV charging.
• The household receives monthly alerts if their trend starts drifting again.

In training, this scenario shows how to turn a “negative surprise” into a concrete improvement plan.