Troubleshooting checklist: no smart meter data in Leafy Energy

Checklist: no data visible

Still not seeing any smart meter data in Leafy Energy? Work through this checklist step by step.

1. Is the connection complete?

• Check the status under Meter & connections.
• If it still shows “pending”, wait up to 48 hours after linking.

2. Permission at the grid operator

• Log into your grid operator’s portal and verify that remote reading is enabled.
• Try toggling remote reading off and back on as a “reset”.

3. Multiple accounts or locations?

• Make sure you are in the correct Leafy Energy environment and profile.

4. Known incidents

• Check the Leafy Energy status page for any issues affecting data flows from grid operators.

5. Contact support

If everything seems correct but you still see no data, create a ticket with Leafy Energy support. Include screenshots and the date you linked your meter. In the demo you can walk through the same flow using fictional incidents and tickets.