When should you contact support in your first month?

When should you contact support in your first month?

Many questions can be resolved using the checklists in the Help Center, but sometimes it’s simply better if someone takes a closer look.

Definitely contact support if you notice:

• Large discrepancies between physical meter readings and what the app shows.
• Usage charts that remain empty for days while you are clearly consuming energy.
• Unexplained amounts on your first invoice.
• Persistent problems linking your smart meter, EV, or home battery that you cannot solve using the guides.

How to help support help you

• Provide screenshots of the app (charts, settings, error messages).
• Include dates and times when something went wrong.
• Mention any recent changes to your smart home setup or wiring.

The better the information in your ticket, the faster we can turn your first month with Leafy Energy into a success.