Who to contact: grid operator vs Leafy Energy

Grid operator vs energy supplier: what’s the difference?

During a power outage it is not always obvious whether you should call the grid operator or Leafy Energy. This article clarifies the roles.

Contact your grid operator when:

• You see an outage affecting multiple streets or the wider area.
• You notice damage to cables, substations or street cabinets.
• Your smart meter shows an error that is not solved by restarting your installation.

Contact Leafy Energy when:

• You have questions about your usage during or after the outage.
• You are unsure about invoices or compensation schemes.
• You experience issues with the Leafy Energy app, dashboards or notifications.

In the demo environment we often show a scenario where the customer first calls the grid operator about the outage and then uses Leafy Energy to understand the impact on consumption and costs.