Quick checks you can do yourself
Before calling your grid operator or Leafy Energy, you can use this short checklist to rule out common causes.
1. Inspect your fuse box
- Have one or more circuits tripped?
- Is the main switch still on?
- Do you notice a burning or melting smell? Turn everything off immediately and contact an electrician.
2. Look around outside
- Are street lights still working?
- Do neighbours still have lights on or equipment running (such as heat pumps)?
3. Check high-consumption appliances
- Washing machines, dryers, ovens and EV chargers can cause peak loads.
- Switch them off temporarily and try to reset the circuit.
In training sessions, this checklist can be used as a step-by-step script for support agents helping customers during outages.
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