Checklist: what to check yourself during a power outage

Quick checks you can do yourself

Before calling your grid operator or Leafy Energy, you can use this short checklist to rule out common causes.

1. Inspect your fuse box

• Have one or more circuits tripped?
• Is the main switch still on?
• Do you notice a burning or melting smell? Turn everything off immediately and contact an electrician.

2. Look around outside

• Are street lights still working?
• Do neighbours still have lights on or equipment running (such as heat pumps)?

3. Check high-consumption appliances

• Washing machines, dryers, ovens and EV chargers can cause peak loads.
• Switch them off temporarily and try to reset the circuit.

In training sessions, this checklist can be used as a step-by-step script for support agents helping customers during outages.