Why some public sessions do not appear in Leafy Energy

Missing public sessions? Here are the most common reasons

Leafy Energy relies on external data sources to show public charging sessions. Sometimes a session appears to be “missing”. This article explains the typical causes.

Possible causes

• The session has not yet been processed by your charge card provider.
• You have multiple charge cards and not all of them are linked to Leafy Energy.
• The location is marked as “private” in another system.
• There is a temporary issue in the roaming or data feed.

What you can do

• Check whether all relevant charge cards are connected.
• Wait 24 hours; some providers deliver data with a delay.
• Use the in-app support form to report missing sessions.

In demos, you can show how Leafy Energy warns when there is a mismatch between expected and reported public sessions.