Troubleshooting: I’m not receiving high-usage alerts

No alerts? Here’s how to fix it

Expecting high-usage notifications but not seeing any? Work through this checklist.

1. Are alerts enabled?

• Verify in Settings & notifications that high-usage alerts are switched on.
• Check whether you selected push, email, or both.

2. Are your thresholds realistic?

• If your threshold is extremely high, nothing may ever be triggered.
• Temporarily try a lower threshold to test.

3. App and email settings

• Make sure the Leafy Energy app is allowed to show notifications in iOS/Android.
• Check your spam folder for emails.

4. Known incidents

• Check the Leafy Energy status page for issues affecting notification services.

If you still don’t see alerts after these steps, create a support ticket and include which alerts you expected and when.